We're happy to accept returns for items within 30 days of the shipping date with a valid receipt. We do not accept returns or exchanges without a receipt, invoice, or order confirmation. If you do not have a valid receipt or if we cannot confirm your purchase in our system, no refund, credit or courtesy exchange will be issued.

• Merchandise must be returned in its original condition, unwashed and unworn (this does not include merchandise that is defective).
• Certain merchandise such as fragrance or swimwear may not be eligible for return unless in original condition.
• Shipping and handling fees are not refundable.

Final Sale

Items marked Final Sale or items that have a price ending in .97 are not returnable. Face coverings are also non-returnable.

Express Items

Online purchases shipped to a U.S. address can be returned by mail (see below) or to any Express retail store in the U.S. within 30 days of the shipping date.

Returns will not be accepted in stores outside the U.S. or at Express Factory Outlet stores. See “Starting a Return” or “Returning to Stores” sections below for assistance.

In-store purchases must be returned to an Express or Express Men retail store in the U.S. Returns will not be accepted by mail or at Express Factory Outlet stores. See “Returning to Stores” below to find an Express or Express Men retail store near you.

Express Factory Outlet Items

Please note, Express Factory Outlet stores cannot accept returns for non-Express Factory Outlet items purchased at Express or Express Men retail stores, or online at express.com.

In-store purchases must be returned to any Express Factory Outlet store in the U.S.

Returns will not be accepted by mail or at Express or Express Men retail stores. See “Returning to Stores” below to find an Express Factory Outlet store near you.

At this time, we don’t offer online exchanges. If you’d like to exchange a product, return it using our Returns process and then place a new order.

We’re happy to accept returns for items within 60 days of your purchase. Orders shipped to addresses outside of the U.S. cannot be returned in stores and must be returned by mail.

International Returns Instructions

Call toll-free (888) EXP-1980 and our customer service team will assist you with return instructions. Keep your order summary for your records. Refunds will be issued in the form of original payment. Packages must be returned prepaid.

To start your returns process, please click here.
 

1. Enter your order number and billing ZIP Code.
2. Select the product and reason for return.
3. Repeat these steps for each item you’re returning.
4. Review and verify your selections, then submit.

After digitally submitting your return, you’ll be presented with 3 options on how to return your items.

Return in person for a fast, FREE refund.
 

1. Start your return above. Select Visit a Store.
2. Visit our store and bring along your return items. (No box necessary.) Our sales associates will be happy to help compete your return or exchange.
3. Online returns cannot be accepted at Express Factory Outlet Stores. Click here to find an Express Store near you.

See restrictions below.

Final Sale

Items marked Final Sale or items that have a price ending in .97 are not returnable. Face coverings are also non-returnable.

Express Items

Online purchases shipped to a U.S. address can be returned by mail (see below) or to any Express retail store in the U.S. within 30 days of the shipping date.

Returns will not be accepted in stores outside the U.S. or at Express Factory Outlet stores. See “Starting a Return” or “Returning to Stores” sections below for assistance.

In-store purchases must be returned to an Express or Express Men retail store in the U.S.

Returns will not be accepted by mail or at Express Factory Outlet stores. See “Returning to Stores” below to find an Express or Express Men retail store near you.

Express Factory Outlet Items

Please note, Express Factory Outlet stores cannot accept returns for non-Express Factory Outlet items purchased at Express or Express Men retail stores, or online at express.com.

In-store purchases must be returned to any Express Factory Outlet store in the U.S.

Returns will not be accepted by mail or at Express or Express Men retail stores. See “Returning to Stores” below to find an Express Factory Outlet store near you.

Mail your package back to us.
 

1. Start your return above. Select Ship Via UPS.
2. Print your shipping label. If you are unable to print, please bring your email to a UPS store for assistance.
   3. Pack up your items. Place your items inside a sturdy box or package and securely seal. Mark out any old addresses and barcodes then apply your return shipping label.
   4. Drop off your return. Visit at any UPS location. Once it ships, use the link in your confirmation email to track its progress. $6.99 will be deducted from your refund for the cost of using the prepaid return label. Certain items may be exempt from this deduction.

Once we receive your return, refunds will be issued in the form of original payment and an email will be sent to let you know we’ve processed your return—it may take up to 10 business days for your refund to show up in your account. 

Please note that your financial institution may take longer to reflect the transaction.

If you paid with an Express gift card, we’ll send an electronic gift card to the email provided on the order, usually within 48 hours.

If you prefer to return using the delivery service of your choice OR if a prepaid return label was not provided, please ship your return to the address below. Packages must be returned prepaid. We are not responsible for errors made by the shipping carrier, such as delayed items that arrive outside of our returns window or lost packages.

Bring your labeled package to a convenient location and we'll mail it.
 

1. Start your return above and select Easy Drop-Off Near Me.
2. Print your shipping label. If you are unable to print, please bring your email to a UPS store for assistance.
   3. Pack up your items. Place your items inside a sturdy box or package and securely seal. Mark out any old addresses and barcodes then apply your return shipping label prior to visiting the UPS Access Point location.
   4. Drop off your return at a UPS Access Point or UPS Store. Find one listed here. Operating hours may vary. UPS Access retailer accepts 5-to-7-day ground and air delivery. UPS will pick up packages within 24 hours.*

Track shipment and delivery through UPS. Once it ships, use the link in your confirmation email to track its progress. $6.99 will be deducted from your refund for the cost of using the prepaid return label. Certain items may be exempt from this deduction.

Please visit UPS.com and enter the tracking number you received when mailing your item.

If you have misplaced or didn’t receive a tracking number, our Customer Care team will happily assist you. Contact Us.

Online Purchases U.S. Returns

EXPRESS – Returns

30 Transport Drive

Walton, KY 41094

In-store & Marketplace purchases are not accepted at this address.

Online Purchases Canada Returns

EXPRESS – Canada Returns 

30 Transport Drive

Walton, KY 41094

In-store & Marketplace purchases are not accepted at this address.

Online Purchases International Returns

EXPRESS – International Returns

30 Transport Drive

Walton, KY 41094

In-store & Marketplace purchases are not accepted at this address.

UPS Access Points are safe and convenient locations you may drop off, ship and collect packages. A UPS Access Point is a retail outlet, such as a grocery or pharmacy location, that serves as a convenient and efficient UPS parcel delivery and retrieval location.

This option is not available at checkout at express.com at this time. However, if you are a UPS My Choice® member, you can enter the location of the UPS Store and other UPS Access Points of your choosing. They will hold your package for up to seven calendar days at no additional charge. Visit UPS.com for more information.

No. UPS Access Point locations do not have packing services. Any packages you drop off must be sealed and the label must be attached before you come in.

Express closing stores: All sales are final, and we are unable to accept the following:

• Returns, exchanges, price adjustments, or price matches
• Gift cards or Store Credits
• Insider Rewards or Express Cash
• Additional discounts or promotional offers.